Where the Lead Actually Goes
When a homeowner calls and gets voicemail, most of them don't leave a message. They call the next contractor. The fix isn't a bigger CRM or a chatbot. It's a fast, honest text and a human follow-up. That's what Missed-Call Recovery does.
- A call comes in while you're working and goes unanswered
- The caller gets a short text right away, in your name, saying you'll call back
- You get a notification so you know it happened
- You take over the conversation when you're free
Setup depends on how your phone line is configured. We verify the path with you before anything goes live, and business texting only runs once carrier registration for your number is approved. We don't turn it on until it's been tested end to end.
Review Requests That Actually Get Sent
Most businesses know reviews matter and still ask inconsistently. We put a simple, repeatable review request process in place: who asks, when, what they say, and a direct link to your Google review page. Where your scheduling or CRM tool can send the request automatically, we'll evaluate that path with you. Where it can't, a consistent manual process beats an automation that never gets built.
- A clear point in the job when the request goes out
- Text or email with a direct link to your Google review page
- One polite follow-up if there's no response
- Review count and rating tracked in your monthly report
- Every customer is asked. We never gate reviews.
Your Existing Systems Stay
If your CRM, scheduler, or phone system works, it stays. We look at each one and decide together whether to keep it, connect it, add something alongside it, or replace it, and we only replace when it's necessary. Anything beyond missed-call recovery and review requests is a conversation after discovery, once we've seen how your business actually runs. It isn't a promise on a web page.
- Keep what works
- Connect what should talk to each other
- Add only what's missing
- Replace only when necessary